Malaysian Complaint Management App

At Ysoft Solutions, we are proud to introduce our latest innovation, the Malaysian Complaint Management App. This cutting-edge application is designed to empower Malaysian citizens to voice their concerns and feedback to the government while offering transparency and accountability through a user-friendly and efficient platform.

Key Features:

Complaint Submission: With our app, users can effortlessly submit complaints to the government. Whether it’s issues related to public services, infrastructure, or other matters, our platform streamlines the process.

Photo Attachments: Users can enhance their complaints with visual evidence by attaching photos, providing a comprehensive view of the issue

Complaint Tracking: Transparency is at the core of our app. Users can monitor the status of their complaints in real-time, ensuring they stay informed about the government’s response.

Rating System: We’ve incorporated a user rating system, allowing citizens to evaluate the responsiveness and effectiveness of government actions, fostering trust and accountability.

Admin Dashboard: For government administration, our app includes a robust admin dashboard. This tool provides government officials with the necessary tools to manage and respond to complaints efficiently, streamlining public service improvement efforts.

User Levels: Our app incorporates user levels, ensuring different roles and access rights, enhancing the user experience and maintaining security and privacy.

Project:
Malaysian Complaint Management App

Year:
May 2022

Country
Malaysia

Project scope
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    Y-Soft Solution is a UK-based tech startup focused on delivering smart, efficient software solutions for modern businesses. Although we're a young and dynamic company, our team brings years of hands-on experience in crafting custom digital products using technologies like PHP, Android, iOS, and more. Our mission is to help small and growing businesses build value through innovative, scalable, and reliable software.

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